Privacy Policy
Millie Hardie Psychology & The Pocket Psychologist
Last Updated: May 2026
Millie Hardie Psychology and The Pocket Psychologist ("we," "us," or "our") are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, purchase digital products, engage with our content, or use our services.
What Information We Collect
We may collect the following types of personal information:
Contact information: name, email address, phone number, postal address
Account information: username, password, billing details, purchase history
Health-related information: where relevant to telehealth services and only with your consent
Payment information: processed securely through third-party providers (we do not store full payment card details)
Technical information: IP address, browser type, device information, cookies, and analytics data
Communication records: emails, form submissions, social media messages, and other correspondence
We only collect health information where it is reasonably necessary for the provision of psychological services and with your consent.
How We Collect Your Information
We collect personal information through:
Direct interaction (forms, bookings, purchases, emails, phone calls)
Our website (cookies, analytics tools, contact forms)
Third-party platforms (e.g., Stan Store, Squarespace, Flodesk, Stripe, PayPal)
Telehealth booking and session platforms
Social media interactions
How We Use Your Information
We use your personal information to:
Provide psychological services and telehealth appointments
Deliver digital products, courses, and educational resources
Process payments and issue receipts
Respond to enquiries and provide customer support
Send newsletters, updates, and marketing communications (where you have opted in)
Improve our website, services, and offerings
Comply with legal, regulatory, and professional obligations (including AHPRA and Medicare/private health fund requirements where applicable)
You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
Disclosure of Your Information
We do not sell your personal information.
We may disclose your personal information to:
Third-party service providers who help us operate our business (e.g., Squarespace, Stan Store, Flodesk, Stripe, PayPal, email and analytics providers)
Other health practitioners, only with your explicit consent or where required by law
Government agencies, regulators, or law enforcement where required by law (e.g., mandatory reporting obligations, subpoenas, court orders)
Professional indemnity insurers or legal advisors where reasonably necessary
All third-party providers are required to handle your information in accordance with applicable privacy laws.
Health Information & Clinical Records
Clinical records from telehealth services are stored securely in accordance with Australian psychological practice standards and the relevant record-keeping requirements of the Psychology Board of Australia.
Clinical records are retained for a minimum of 7 years from the date of last contact for adults, and until the client reaches 25 years of age for minors (whichever is longer), or as otherwise required by law.
Storage & Security
Personal information is stored on secure servers and platforms. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Some service providers may store data on servers located outside of Australia. By using our services, you consent to this transfer, storage, and processing.
While we take reasonable steps to protect your information, no online platform or system can guarantee absolute security.
Cookies & Website Analytics
Our website uses cookies and similar tracking technologies to:
Remember your preferences
Analyse website traffic and user behaviour
Improve user experience
You can disable cookies through your browser settings, though this may affect website functionality.
Your Rights
Under Australian privacy law, you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information (subject to legal and professional record-keeping obligations)
Withdraw consent to marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent.
International Visitors
If you are accessing our website or services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia, where our central operations are located. By using our services, you consent to this transfer.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website, with the "Last Updated" date shown at the top.
Complaints
If you have a concern about how we have handled your personal information, please contact us first using the details below, and we will respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992
Contact
Millie Hardie Psychology
Website: www.milliehardiepsychology.com